NSW CTP & WorkCover FAQs | Rehabilitation Guide

What is motor accident rehabilitation? 什么是机动车事故康复？

Rehabilitation after a motor vehicle accident may involve functional assessment, coordinated recovery planning and support with everyday activities or return to work. The appropriate pathway depends on the person’s needs and available services. 机动车事故后的康复可能包括功能评估、协调恢复计划，以及日常活动或重返工作的支持。适合的途径取决于个人需求及可提供的服务。

Can rehabilitation be covered under NSW CTP? NSW CTP 可以承担康复费用吗？

Some rehabilitation services may be funded by the relevant insurer, depending on eligibility and approval. Funding is not automatic, and appropriate insurer approvals should be confirmed before services commence. 部分康复服务可能由相关保险公司承担费用，具体取决于资格和批准情况。资助并非自动获得，服务开始前应确认保险公司的批准。

Who can contact DNA Rehab? 谁可以联系 DNA Rehab？

Injured people, family members, case managers, insurers, treating doctors and other healthcare professionals can send a general enquiry. A referral enquiry does not guarantee service acceptance or funding. 受伤者、家属、案件经理、保险公司、治疗医生和其他医疗专业人员都可以提出一般咨询。咨询并不保证转介被接受或获得资助。

Do I need a referral before contacting the team? 联系团队之前需要转介吗？

You can send a general question without sharing confidential health details. The team can then clarify what referral information or approvals may be required for the relevant service. 您可以在不分享保密健康信息的情况下提出一般问题。团队随后可说明相关服务可能需要哪些转介信息或批准。

What is an ADL assessment? 什么是 ADL 评估？

An Activities of Daily Living assessment looks at how injury affects everyday tasks such as showering, dressing, meal preparation, household activities and safe mobility. 日常生活能力评估考察伤情如何影响洗澡、穿衣、备餐、家务和安全行动等活动。

Can I upload clinical documents here? 我可以在这里上传临床文件吗？

No. The online enquiry form is for general questions only; it is sent through a third-party form provider. Do not send medical records, claim numbers or other sensitive details using this form. 不支持。在线咨询表格由第三方表单平台处理，仅供一般问题使用。请勿提交病历、理赔号码或其他敏感资料。

How soon can services begin? 服务多久可以开始？

Timeframes depend on the requested assessment, staff availability and any required insurer approval. Contact DNA Rehab to discuss the next steps and indicative timeframes. 服务开始时间取决于所需评估、人员安排及必要的保险批准。欢迎联系 DNA Rehab 了解下一步流程和预计时间。

Does DNA Rehab provide emergency medical care? DNA Rehab 提供紧急医疗服务吗？

No emergency function is offered on this website. In an emergency in Australia, call 000. 本网站不提供紧急服务。在澳大利亚遇到紧急情况，请拨打 000。

What is the purpose of CTP rehabilitation? CTP 康复的目的是什么？

It can connect assessment, practical recovery goals and approved services with the injured person, treating team and insurer. 它可以围绕实际目标，将评估、康复规划和获批准的服务，与受伤者、治疗团队及保险公司连接起来。

Who can contact a rehabilitation provider? 谁可以联系康复服务提供者？

CTP insurers often arrange referrals. Injured people, family members and treating professionals may also enquire about how to request rehabilitation assistance. CTP 保险公司经常安排转介。受伤者、家属和治疗人员也可咨询如何申请康复协助。

Does a CTP insurer need to approve the initial assessment? CTP 保险公司需要批准首次评估吗？

Yes. According to SIRA guidance for rehabilitation providers, insurer approval is required before beginning a funded service, including the initial assessment. 会。根据 SIRA 对康复机构的指引，所有保险资助的服务（包括首次评估）在开始前都需要保险公司批准。

Is a SIRA provider number required for CTP rehabilitation? CTP 康复需要 SIRA 服务提供者编号吗？

SIRA says rehabilitation providers do not require a SIRA provider number for NSW CTP services. Requirements for workers compensation workplace rehabilitation are different. SIRA 指出，NSW CTP 服务的康复机构无需 SIRA 服务提供者编号。工伤赔偿中的工作场所康复要求有所不同。

What might a rehabilitation plan cover? 康复计划可能涵盖哪些内容？

Where approved, a plan can outline agreed goals, activities, stakeholder responsibilities, service coordination and progress reviews. 获批计划可以列明共同确定的目标、活动、各方职责、服务协调与进展回顾。

Is an ADL assessment the same as a CTP rehabilitation plan? ADL 评估与 CTP 康复计划相同吗？

No. An ADL assessment focuses on day-to-day function and recommendations. A broader plan may include continued coordination and monitoring, subject to insurer approval. 不相同。ADL 评估主要关注日常功能与建议；更全面的康复计划可能包括持续协调和进度监测，且须经保险公司批准。

What is the purpose of CTP rehabilitation? CTP 康复的目的是什么？

It can connect assessment, practical recovery goals and approved services with the injured person, treating team and insurer. 它可以围绕实际目标，将评估、康复规划和获批准的服务，与受伤者、治疗团队及保险公司连接起来。

Who can contact a rehabilitation provider? 谁可以联系康复服务提供者？

CTP insurers often arrange referrals. Injured people, family members and treating professionals may also enquire about how to request rehabilitation assistance. CTP 保险公司经常安排转介。受伤者、家属和治疗人员也可咨询如何申请康复协助。

Does a CTP insurer need to approve the initial assessment? CTP 保险公司需要批准首次评估吗？

Yes. According to SIRA guidance for rehabilitation providers, insurer approval is required before beginning a funded service, including the initial assessment. 会。根据 SIRA 对康复机构的指引，所有保险资助的服务（包括首次评估）在开始前都需要保险公司批准。

Is a SIRA provider number required for CTP rehabilitation? CTP 康复需要 SIRA 服务提供者编号吗？

SIRA says rehabilitation providers do not require a SIRA provider number for NSW CTP services. Requirements for workers compensation workplace rehabilitation are different. SIRA 指出，NSW CTP 服务的康复机构无需 SIRA 服务提供者编号。工伤赔偿中的工作场所康复要求有所不同。

What might a rehabilitation plan cover? 康复计划可能涵盖哪些内容？

Where approved, a plan can outline agreed goals, activities, stakeholder responsibilities, service coordination and progress reviews. 获批计划可以列明共同确定的目标、活动、各方职责、服务协调与进展回顾。

Is an ADL assessment the same as a CTP rehabilitation plan? ADL 评估与 CTP 康复计划相同吗？

No. An ADL assessment focuses on day-to-day function and recommendations. A broader plan may include continued coordination and monitoring, subject to insurer approval. 不相同。ADL 评估主要关注日常功能与建议；更全面的康复计划可能包括持续协调和进度监测，且须经保险公司批准。

NSW CTP rehabilitation FAQs. 康复常见问题。

Understand the 了解 essential pathways. 必要的服务途径。

NSW CTP scheme information NSW CTP 制度信息

Recovery and daily living 恢复与日常生活

Making a referral 如何转介

Common CTP questions, 常见 CTP 问题， answered. 的解答。

Ready to find a way forward? 准备好迈出下一步了吗？