Needs assessment 需求评估
Review function, current difficulties and relevant barriers to identify what the assessment should address. 回顾个人功能、当前困难和相关障碍，确定评估应该解决什么问题。
NSW CTP • MOTOR ACCIDENT REHABILITATION
NSW CTP · 机动车事故康复
CTP Rehabilitation 机动车事故后的 After a Motor Accident CTP 康复支持
A practical guide to rehabilitation support, assessment options and coordinated recovery under the NSW CTP scheme. 实用指南：了解 NSW CTP 制度下的康复支持、评估选择与恢复协调。
UNDERSTANDING CTP REHABILITATION
了解 CTP 康复
Recovery involves 康复涉及 more than treatment. 不仅仅是治疗。
Following a road accident, treatment appointments may be only one part of getting back to everyday life. Rehabilitation considers how injuries affect a person's routines, independence and participation. 交通事故后，治疗预约可能只是恢复日常生活的一部分。康复也会考虑伤情如何影响个人生活、独立能力及社会参与。
Within the NSW Compulsory Third Party (CTP) scheme, a rehabilitation provider may be involved to assess current needs, establish practical recovery goals and bring the injured person, treating clinicians and insurer together around an agreed plan. 在 NSW 强制第三方保险（CTP）制度下，康复服务提供者可能参与评估当前需求、制定实际康复目标，并在获认可的计划下协调受伤者、治疗人员与保险公司。
The services involved vary with the referral question, individual circumstances and insurer-approved scope. 具体服务因转介问题、个人情况及保险公司批准的范围而异。
Discuss a CTP Referral 咨询 CTP 转介
WHAT REHABILITATION CAN ADDRESS
康复服务可涉及哪些方面
Support designed around 围绕个人需求的支持 real-life needs. 真实的生活需求。
These are examples of activities that may fall within an agreed CTP rehabilitation referral—not a guarantee that every service is available for every person. 以下为获批 CTP 康复转介中可能涵盖的活动示例，不保证每个人都能获得全部服务。
Individual recovery goals 个人康复目标
Define useful goals for daily activities, independence and the roles that matter to the injured person. 为日常活动、独立生活及受伤者重视的社会角色制定实用目标。
Care coordination 护理协调
Where approved, connect the rehabilitation plan with treating practitioners and other relevant services. 在获批准的情况下，将康复计划与治疗人员和其他相关服务连接起来。
Home and community life 家庭与社区生活
Explore strategies for personal care, household routines, mobility and community participation. 了解个人护理、家务、行动能力和社区参与的实用策略。
Work and study participation 工作与学习参与
Consider functional barriers and realistic options for resuming valued work or education activities, if relevant. 如有需要，考虑阻碍个人重返工作或学习的功能限制，以及实际可行的恢复方案。
Progress review and reporting 进度回顾与报告
Track agreed goals, review changing needs and document practical findings for the relevant parties. 跟进商定目标、回顾变化的需求，并为相关方记录实用的评估结果。
YOUR REFERRAL SCOPE
转介服务范围
Two different ways a 两种不同的 referral may be structured. 转介的组织方式。
A CTP insurer may request a defined assessment, or may approve an assessment followed by further rehabilitation services. The actual scope is set by the referral and insurer's decision. CTP 保险公司可以要求进行特定评估，也可以批准评估及后续康复服务。具体服务范围由转介要求和保险公司的决定确定。
OPTION 01
选项 01
Assessment and advice 评估及建议
A focused review addressing a particular question about current ability, barriers or support needs. 针对当前能力、障碍或支持需求的具体问题进行重点评估。
- Clarified assessment purpose 明确的评估目的
- Review of everyday function 日常功能回顾
- Identification of relevant limitations 识别相关限制
- Written recommendations and next steps 书面建议与后续步骤
OPTION 02
选项 02
Assessment and rehabilitation planning 评估与康复计划
Where additional rehabilitation work is approved, support can continue through agreed activities and reviews. 如有进一步康复工作获得批准，可以通过商定的活动和回顾持续提供支持。
- Personal goals and agreed priorities 个人目标与共同确定的重点
- Defined actions and responsibilities 明确的行动与责任
- Coordination of approved services 协调已获批准的服务
- Progress updates and review of goals 进展更新与目标回顾
Important: 重要提示： For CTP rehabilitation-provider services, insurer approval is required before work starts, including the first assessment. Approval, costs and service availability should be checked directly with the insurer and DNA Rehab. 对于 CTP 康复机构服务，包括首次评估在内，都应在开始前取得保险公司批准。请直接向保险公司及 DNA Rehab 确认批准情况、费用和服务可用性。
HOW THE PROCESS WORKS
服务流程
From enquiry to an 从咨询到 agreed next step. 共同确定的下一步。
Insurers commonly initiate rehabilitation referrals, although an injured person, family member or treating practitioner can also ask about the pathway. 保险公司通常发起康复转介；受伤者、家属或治疗人员也可以咨询有关途径。
Make an enquiry 发送咨询
Start with the type of assistance needed and who is making the enquiry. 先说明需要哪种协助，以及由谁提出咨询。
Clarify the request 明确咨询内容
Identify the referral question, consent requirements and proposed service. 明确转介问题、同意要求及拟提供的服务。
Check insurer approval 确认保险公司批准
Confirm the scope and required insurer authorisation before any funded assessment begins. 任何保险资助的评估开始前，须确认服务范围并取得保险公司授权。
Agree the pathway 确认服务途径
Once suitability and approval are confirmed, discuss the appropriate next steps. 确认适用性和获得批准后，讨论下一步安排。
FOR INDIVIDUALS AND REFERRERS
面向个人与转介方
Different people. 不同的人群。 One clearer pathway. 一条更清晰的路径。
People injured in motor vehicle accidents may need support from several professionals. Rehabilitation works best when responsibilities and communication are clear. 机动车事故受伤者可能需要多位专业人员的支持。明确责任与沟通有助于改善康复过程。
CTP insurers and case managers
CTP 保险公司与案件经理
GPs and medical specialists
全科医生与专科医生
Treating allied health practitioners
治疗相关的专职医疗人员
Injured people and family members
受伤者及家属
Being able to enquire does not automatically mean a referral has been accepted or funded. Please use the general enquiry form without uploading clinical records or sensitive claim information. 能够提出咨询并不代表转介已经被接受或获得资助。请使用一般咨询表格，不要上传病历或敏感理赔信息。
Read NSW SIRA provider guidance 阅读 NSW SIRA 服务提供者指引
NSW CTP INFORMATION
NSW CTP 信息
What about a SIRA provider number? SIRA 服务提供者编号如何规定？
According to SIRA, rehabilitation providers do not need a SIRA provider number for services in the NSW CTP scheme. This should not be confused with the separate approval arrangements for workplace rehabilitation under workers compensation. 根据 SIRA 的说明，NSW CTP 制度下提供服务的康复机构无需 SIRA 服务提供者编号。请勿将此与工伤赔偿制度下工作场所康复服务的独立审批要求混淆。
What happens with insurer approval? 保险批准如何进行？
The insurer determines the funded scope. Rehabilitation providers should obtain that approval before beginning even an initial assessment. 保险公司确定资助范围。康复机构即使开展首次评估，也应先取得批准。
CTP REHABILITATION FAQs
CTP 康复常见问题
Useful answers 有用的解答 before you enquire. 在咨询之前。
General information only. Claim decisions, clinical advice and funding questions should be checked with the appropriate qualified professional or insurer. 信息仅供一般参考。理赔决定、医疗建议和资助问题应向相应的合资格专业人士或保险公司确认。
Explore Resources 查看资源
Physiotherapy may address specific clinical needs. CTP rehabilitation can have a wider coordinating role, relating treatment to functional goals, approved services and progress across the recovery team.
物理治疗可能处理具体的临床需求。CTP 康复可以承担更广泛的协调作用，把治疗与功能目标、获批服务及整个团队的进展联系起来。
An injured person can ask about a rehabilitation provider or discuss their preference with their insurer and treating team. The insurer must still authorise any funded rehabilitation service.
受伤者可以咨询康复服务机构，或与保险公司及治疗团队讨论自己的偏好。不过，任何由保险资助的康复服务仍须获得保险公司批准。
Insurer-initiated referrals are common, but treating professionals, injured people and authorised family members may also make an initial enquiry about the appropriate process.
保险公司发起的转介很常见，但治疗专业人员、受伤者和获授权家属也可以先咨询适当的流程。
No. A rehabilitation-provider assessment should not start as a funded service until the insurer has approved the assessment and its scope.
不能。康复机构评估必须先得到保险公司对评估及其范围的批准，才能作为保险资助服务开始。
No. The online enquiry form is limited to general information and uses a third-party submission service. Clinical documents require a separately assessed secure process.
不能。目前的在线表单通过第三方平台处理一般咨询。临床文件须使用经过另行审核的安全传输渠道。